Returns & exchange

You have 14 days from the day the shirt reaches you to send it back or change the size.

Changing a size

This is the common one, and it is the easy one. Message us with your order number and the size you want instead. If we have it, we send the new one and collect the old one.

The shirt has to come back the way it left: unworn, unwashed, with the tags still on it and in the packaging it arrived in. A shirt that has been worn once is a shirt we cannot sell to anybody else.

Sending it back

Same 14 days, same condition. Once it reaches us and we have checked it, you get your money back — in cash through the courier, or by transfer, whichever suits you.

The delivery charge on the original order is not refunded, and the cost of sending it back is yours, unless the shirt was faulty or we sent the wrong one. In that case everything is on us, both ways, and we would rather you told us than lived with it.

Shirts with a name printed on them

A shirt printed with your name and number cannot be returned or exchanged, because there is nobody else it fits. The one exception is a fault in the shirt or a mistake in the printing — if we got it wrong, we replace it.

Please check the spelling and the number carefully before you order. The preview at checkout shows exactly what will be printed.

Something arrived wrong

A fault, a wrong shirt, a wrong size in the box: tell us within 48 hours of it arriving, with a photograph, and we will sort it without argument. That is not a policy so much as the minimum.

How to start

Message us on WhatsApp or email with your order number — the ARZ- code on your confirmation — and what you would like to happen. One message is enough to begin.